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We have 25+ yeas experience

After Sales Service

As one of the top international inverter heat pump manufacturer, HEEALARX offers wide range of inverter air to water heat pump for both house heating, cooling, sanitary hot water and also swimming pool water heating and cooling for consumers to choose and also exported to over 60 countries worldwide. Customers can enjoy 3 years warranty for the whole units and 5 years warranty for the compressors and lifelong maintenance service support. In addition, we also provide installation and user guides, as well as controller software updates. Whenever you have a question, need production information and technical support or want to purchase spare parts, feel free to contact us!

HEEALARX Heat Pump Warranty Policy

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3 Years

Warranty on the whole units

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5 Years

Warranty on the compressors

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Lifelong

Maintenance services

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HEEALARX After Sales Service

The standard warranty policy from HEEALARX INDUSTRY LIMITED is 3 years on the whole units and 5 years the compressors. During the warranty period since the date of delivery, if the heat pump products from HEEALARX have got any failure during normal usage, HEEALARX will provide free spare parts free of charge via courier for purpose of maintenance. After the expiration of the warranty period, HEEALARX customers can also continue enjoying lifelong maintenance services with just a small amount of charges.

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Installation & Manual Guides

You can obtain the latest installation and user manual for your HEEALARX heat pumps via contacting with the after sales support manager of sales manager via e-mail. If anything need, kindly feel free to contact us via e-mail or whatsapp.

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Update Of Controller Software

HEEALARX R&D team may keep updating the controller software for the dc inverter heat pump manufactured as to improve the performance of our inverter heat pump systems. If updates are available, kindly contact the sales and maintenance manage for more information. And HEEALARX maintenance team will send software writer, SD card via courier and also new software and software updated instruction video via e-mail.

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After Sales Technical Support

1. HEEALARX provides comprehensive and professional technical training instructions and maintenance service to both OEM/ODM partners and also HEEALARX brand distributors.

2. HEEALARX promises to offer free consulting in 7x24 hours mode to work out the solutions for any heat pumps got failure during installation.

3. For encountering with technical problem, online communication cannot solve problem, will assign technical engineer for after sales for face to face checking.